LurnyPitchConversation intelligence
Listen to every customer conversation. Improve the next one.
LurnyPitch analyses real sales and service conversations to show what worked, what was missed, and where every frontline employee needs coaching.
Built for sales, service and frontline leadership teams.
The problem LurnyPitch solves
When customer conversations stay invisible, frontline performance is left to chance.
Teams invest in product training and coaching, but without visibility into real conversations, leaders cannot see what customers hear, what employees miss or where intervention is needed.
01
Managers cannot listen at scale
Only a fraction of customer conversations are reviewed. The rest carry unseen experience, quality and revenue risk.
02
Coaching arrives too late
Feedback is based on recall, results or complaints, rather than on what actually happened in the conversation.
03
Missed opportunities stay hidden
Cross-sell cues, objections and compliance gaps are missed before leaders have a chance to intervene.
04
Training has no proof of application
Completion tells you who learnt. It does not show whether they applied it in live customer conversations.
From conversation to action
Every missed opportunity leaves a trail. LurnyPitch helps you act on it.
LurnyPitch detects the moments where a customer need, product cue or cross-sell opportunity was present—but not pursued. Leaders can see the value at risk, isolate the capability gap and turn insight into targeted coaching.
- 01
Spot the missed moment
Identify when a customer cue, objection or product need was not explored.
- 02
See what is at stake
Track estimated revenue at risk by product, branch and representative.
- 03
Close the loop
Send the employee to the right product knowledge, simulation or coaching action—then measure improvement in the next conversations.
Conversation intelligence for better coaching
See the strengths behind the score. Coach the gaps before they grow.
LurnyPitch gives team leaders a clear view of how every representative performs across the conversations that matter. They can recognise what is working, identify the specific skill that needs attention and create learning interventions that fit the individual and the team.
- 01
Understand the team
See performance patterns by representative, branch, product and pitch dimension.
- 02
Focus the intervention
Turn a weak area such as discovery, product knowledge or objection handling into a targeted next action.
- 03
Measure the change
Track whether coaching improves the quality of the next customer conversations.
Coach with evidence, not recall
Every conversation becomes a coaching moment.
LurnyPitch turns the call an employee had into a clear, constructive next step. Managers can see the conversation, recognise what worked and address the precise behaviour that needs to change.
- 01Review what happened
- 02Give feedback that is specific
- 03Build a better next conversation
From conversation evidence to measurable improvement.
Book a LurnyPitch demo
Turn every customer conversation into a performance advantage.
See how LurnyPitch helps your teams capture conversations, uncover missed opportunities and coach every rep towards a better next conversation.
- 30 minutes · tailored to your frontline
- See conversation intelligence, missed opportunities and coaching actions in one session