Knowledge management

Your people have questions. Put your knowledge to work.

Help employees find and understand the SOPs, policies and product information they need, when they need it. Turn everyday questions into useful answers—and complex documents into focused learning.

Explore knowledge managementTalk to us

Powered by LurnyChat + LurnyMagic

LurnyChatAsk your workplace knowledge

What documents do I need for this application?

For a standard application:

  • Completed application form
  • Identity and address proof
  • Supporting documents for the product

Check the product-specific requirements before submitting.

Source: Application SOP · Section 2

LurnyMagicMicrolesson

Understand the application process

Knowledge management, explained

Turn company knowledge into everyday answers.

Knowledge management means organising, maintaining and sharing what your business knows—so people can use it when they need it.

Where RAG comes in

Retrieval-augmented generation (RAG) finds relevant content and gives it to AI as context for an answer.

  1. 1. Your knowledgeSOPs, policies and product guides
  2. 2. RetrieveFind passages relevant to the question
  3. 3. GenerateDraft an answer using that context
  • Organise knowledge
  • Keep content current
  • Make it useful

Answers, when work needs them

Less searching. More getting things done.

Give employees a conversational way to find the SOPs, policies and product information they need. Ask a question, clarify the answer and refer to the supporting source.

  • Ask naturallyStart with an everyday work question.
  • Get specificUse follow-up questions to clarify what applies.
  • Check the sourceRefer to the document behind the answer.
LurnyChatProduct knowledge

All example product information is fictional demonstration.

  1. Does the Pro plan include onboarding?

    10:24 AM

  2. Yes. The Pro plan includes one guided onboarding session for your team.

    Source: Product guide · Section 4

    10:24 AM

  3. What should we prepare?

    10:24 AM

  4. Bring your team list, your main use case and any setup questions.

    Source: Onboarding checklist

    10:26 AM

Ask a follow-up question…

Product guideSection 4 · Onboarding

Source excerpt

Pro plan: One guided onboarding session is included.

One knowledge base. Two ways to help.

Answer the question. Build the understanding.

Make SOPs, policies and product guides useful in everyday work. Help employees get answers through LurnyChat, and turn source documents into focused learning with LurnyMagic.

  • LurnyChat — Ask and act
  • LurnyMagic — Learn and retain

Your company knowledge

A stack of three documents labelled SOPs, Policies and Product guides, annotated “Knowledge, made useful.”
LurnyChatAsk and act

How do I request annual leave?

Submit your dates in the HR portal, then send the request to your manager for approval.

Source: Leave policy · Section 3

LurnyMagicLearn and retain

Leave requests, made simple

  1. 1Check your leave balance
  2. 2Submit your dates
  3. 3Get manager approval

Quick check: What happens after you submit?

  • Manager approval
  • Automatic approval