LurnySim
AI role-play with real-time scoring
Build confidencebefore thereal moment.
Practise realistic conversations with AI customers. Speak or type, see your scores update in real time, and build confidence for the conversations that matter.
- AI role-play
- Voice or text
- Live scoring
The problem LurnySim solves
Knowing what to sayisn’t the same asbeing readyto say it.
Courses explain the product and the process. Real conversations add objections, emotion and pressure—with little time to think.
Turn knowledge into practice
LurnySim gives your people a safe space to practise with AI customers, see their scores update in real time and try again.
- AI customers
- Live scoring
- Repeat practice
01
Real customers become the first rehearsal
People face difficult conversations before they have practised them.
Rehearse with AI customers before going live.
02
Role-play depends on someone else’s time
Managers and peers cannot join every practice session.
Practise independently through voice or text.
03
Feedback comes after the moment has passed
A final score can hide where a conversation went off track.
See six performance scores update as you practise.
04
Course completion leaves readiness unclear
Finishing a course says little about handling objections or concerns.
Review simulation scores and previous attempts.
Customer service & de-escalation
Stay calm.Build trust.Resolve the issue.
Help frontline teams practise difficult customer conversations before they face them on the job.
Show empathy under pressure
Practise listening and acknowledging frustration.
Explain the next step clearly
Set expectations without making promises you cannot keep.
Improve with every attempt
Use live feedback to refine your response and try again.
Manager feedback & coaching
Change how the conversation unfolds.
Help managers rehearse difficult feedback and coaching conversations with AI—before the real moment.
Lead with empathy
Address the issue while respecting the person.
Listen through resistance
Respond constructively to difficult reactions.
Agree on a way forward
Turn feedback into clear next steps.
01Practise with LurnySim
Rehearse your approach.
02Lead the real conversation
Bring clarity and empathy to work.
See LurnySim in action
Turn practice into confident conversations.
Tell us which conversations your people need to handle better. We’ll show you how LurnySim brings realistic AI role-play, live feedback and repeat practice into their learning journey.
- 30 minutes · tailored to your organisation
- Explore practice scenarios for your teams and roles